Refund Policy
We're committed to your satisfaction with thelyrionexis's financial reporting platform. Here's everything you need to know about our refund process and your rights as our valued customer.
Comprehensive Refund Guidelines
At thelyrionexis, we understand that investing in financial reporting tools is a significant decision for your business. That's why we've developed a clear, fair refund policy that protects your interests while ensuring our platform meets your specific needs.
Our refund policy applies to all subscription plans and services purchased through thelyrionexis.com. We believe transparency is essential when it comes to financial transactions, which is why we've outlined every aspect of our refund process below.
30-Day Satisfaction Guarantee
All new subscriptions include a comprehensive 30-day trial period. If our platform doesn't meet your expectations during this time, you're eligible for a full refund of your subscription fee.
Unused Service Periods
For annual subscriptions, we provide prorated refunds for unused months when cancellation occurs within the first 90 days of service activation.
Technical Issues
If persistent technical problems prevent you from accessing our reporting features for more than 72 hours, you may qualify for service credits or partial refunds.
Important Eligibility Requirements
Refund requests must be submitted within the specified timeframes mentioned above. Custom reporting solutions and enterprise integrations may have different refund terms outlined in your service agreement. Downloaded reports and exported data cannot be "returned" once accessed, but this doesn't affect your refund eligibility during the guarantee period.
Step-by-Step Refund Process
Submit Your Request
Contact our support team at info@thelyrionexis.com with your account details and reason for the refund request. Include your subscription plan and purchase date to expedite processing.
Request Review (2-3 Business Days)
Our team will review your request against our refund criteria and may contact you for additional information or to discuss alternative solutions that might better meet your needs.
Approval & Processing (5-7 Business Days)
Once approved, refunds are processed back to your original payment method. Credit card refunds typically appear within 5-7 business days, while bank transfers may take 7-10 business days.
Confirmation & Account Status
You'll receive email confirmation once the refund is processed. Your account will be downgraded accordingly, though you'll retain access until the end of your current billing period.
Payment Method Considerations
Different payment methods have varying processing times for refunds. Credit card refunds are typically the fastest, appearing in your account within one business week. Bank transfers and ACH payments may take up to two weeks to process completely.
For international payments, additional processing time may be required due to currency conversion and banking regulations. We'll keep you informed throughout the process if any delays occur.
PayPal refunds are processed immediately on our end but may take 3-5 business days to appear in your PayPal balance, depending on their internal processing schedule.
Special Circumstances
Refunds requested after our standard guarantee periods may still be considered in exceptional circumstances, such as documented technical failures, billing errors, or significant changes to our service terms. Each case is evaluated individually based on its specific merits and circumstances.
Need Help With Your Refund?
Our customer support team is here to assist with any questions about refunds or to help resolve issues that might make a refund unnecessary. We're committed to finding solutions that work for your business.